Responsible Gaming

This page explains how we expect our games to be used, the safer gambling tools built into your account with us, and the help available if gambling stops being fun. It also sets out how we keep under-18s off the site.

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Our commitment to you

Gambling should be a form of entertainment, not a way to make money and not a way to deal with stress, boredom or money worries. Every game on this site is a game of chance, each result is independent of the last, and over time the mathematics of the games favours the house. We ask you to play on that basis.

Before you open a game, decide how much money and how much time you can comfortably afford to spend, and treat that amount as the price of the entertainment rather than a stake you expect to get back. If it is gone, stop for the day. Trying to win back a loss with a larger deposit is the most common way an ordinary evening turns into a problem.

Set a budget before you play, and set a deposit limit that matches it.
Use money set aside for leisure, never money needed for rent, bills, food or repayments.
Keep an eye on the clock, and use reality checks so a session does not run longer than you planned.
Take regular breaks, and avoid playing when you are tired, upset or drinking.
Never borrow in order to gamble, and never chase a loss.

Our services are for adults aged 18 or over only. We hold a gaming licence for the services offered on this site, and we verify the identity and age of every account holder before withdrawals are paid. Where an account cannot be verified, or where the holder turns out to be under 18, the account is closed.

Gambling is entertainment, not income

If you find that you are playing to recover losses, to escape from something, or with money you cannot afford to lose, use the tools below straight away. You do not need our permission and you do not need to give a reason.

The tools in your account and how to switch them on

Every safer gambling tool is free, available inside your account at any time, and applies across all the devices you use to sign in. You will find them together in the responsible gaming area of your account; the exact amounts and periods you can choose are shown there.

Tool	What it does	When it applies
Deposit limit	Caps how much you can deposit in a day, a week or a month.	A lower limit applies at once; an increase applies only after a cooling-off period.
Loss and session limits	Caps your net losses over a period, or the length of a single session.	A lower limit applies at once; an increase applies after a cooling-off period.
Reality check	Shows an on-screen reminder of how long you have been playing.	From the next session once you choose the interval.
Time-out	Closes play for a short, fixed break you choose.	Immediately, and it cannot be lifted early.
Self-exclusion	Closes play for a long fixed period, with marketing switched off.	Immediately, and it cannot be lifted early.

Sign in and open the responsible gaming area of your account.
Choose the tool you want and the amount or period from the options shown.
Confirm your choice; we will ask you to confirm again for a time-out or self-exclusion.
Look over the confirmation message, which states exactly when the setting starts and ends.

Reductions and breaks take effect immediately. Requests to raise a limit, or to play again once a time-out ends, are held for a cooling-off period first, and a self-exclusion runs for its full term whatever you ask us in the meantime. During a self-exclusion we close play, remove you from marketing and will not open a new account for you. If you cannot find a setting, our live chat or support@casinoslotsshine.co.uk can apply it for you.

Signs that gambling may be becoming a problem

Problem gambling develops gradually, and it is easier to notice in habits than in a single session. Go through the list below honestly. If more than one point sounds familiar, it is worth acting now rather than waiting.

You play for longer, or stake more, than you intended to.
You deposit again after reaching the budget you set yourself.
You gamble to win back money you have lost.
You gamble with money meant for bills, rent, food or repayments, or you borrow to play.
You hide how much you play, or how much you spend, from people close to you.
You feel restless, anxious or irritable when you are not playing.
You play to escape stress, loneliness or low mood.
Gambling is affecting your work, your studies, your sleep or your relationships.

If any of this is true for you, set a deposit limit or take a time-out today, and speak to one of the organisations below. None of them will judge you, and all of them are free.

Where to get help

Free, confidential and independent support is available across the UK. You do not need to be in crisis to use it, and you can contact any of these organisations without telling us first.

GambleAware - a charity that funds and signposts free treatment, advice and prevention services, with plain information on how gambling works and where to turn next.
GamCare - provides free counselling, group support and practical advice for people who gamble and for their families, in person and online.
the National Gambling Helpline - a confidential helpline staffed by trained advisers, open around the clock, offering immediate support and a route into treatment.
GamStop - a free self-exclusion scheme that blocks you from gambling sites licensed in Great Britain for a period you choose; once you register, the block applies to this site as well as to others.

If your bank offers a gambling block on your card, switching it on alongside these measures makes a break far easier to keep. Our support team can also apply a limit, a time-out or a self-exclusion to your account for you, and will not try to talk you out of it.

Protecting children and young people

It is against the law for anyone under 18 to gamble on this site. We verify the age and identity of every account holder, we may repeat those checks at any time, and we withhold withdrawals until verification is complete. Where an account turns out to belong to someone under 18, we close it, void any winnings and return the deposits.

If you share a device or a home with children, a few simple steps make accidental access far less likely:

Never let anyone under 18 use your account, and do not play in front of them.
Keep your password private and sign out fully when you finish; do not save card details in a shared browser.
Lock devices with a PIN, a password or biometrics, and keep payment cards out of reach.
Install parental control or content-filtering software, which can block gambling sites on a family device or home network.

If you believe someone under 18 has used your account, or has gambled on this site, tell us at once through live chat or at support@casinoslotsshine.co.uk so that we can look into it and secure the account.