Privacy Policy

The information we collect about you

We collect personal information when you open an account, when you use the site, and when we are required to confirm who you are. We hold a gaming licence and must verify the age and identity of every account holder, so some of this information is not optional. We collect only what we need for the purposes described in this policy.

Account details

• Your name, date of birth and residential address.
• Your e-mail address and, where you give it, a contact number.
• Your username, password and the security details used to recover access.
• Your account currency, communication preferences and any marketing consent you have given or withdrawn.
• The safer gambling settings you apply, such as deposit limits, time-outs and self-exclusion.

Identity and verification documents

• Copies of identity documents and, where needed, proof of your address.
• Evidence of your payment method, such as a redacted statement or card image.
• Information about the source of your funds where we are required to ask for it.
• The results of the age and identity checks carried out on your account.

Transactions and play

• Deposits, withdrawals, pending payments and the limits shown in your account.
• Payment details in the form our payment partners pass them to us.
• Your game and wagering history, balances, bonus activity and session lengths.

Device and usage data

• Your IP address, approximate location derived from it, device type, operating system and browser.
• Pages and features you use, dates and times of your sessions, and how you reached the site.
• Cookie and similar identifiers, as set out in our Cookie Policy.

We also keep records of your contact with us, including live chat transcripts, e-mails to our support team and notes of any complaint you raise.

Why we use your personal information

We use your personal information for a limited set of purposes connected with running your account and meeting the duties placed on a licensed operator.

1. To open and run your account, process deposits and withdrawals, credit winnings and provide the games available on the site.
2. To verify your age and identity, confirm your address and check the payment methods registered to your account before withdrawals are released.
3. To prevent fraud, money laundering and the misuse of accounts, including checks on unusual patterns of play, payment activity and multiple accounts.
4. To meet our legal and regulatory duties, including record keeping, responding to lawful requests and applying the safer gambling controls that apply to us.
5. To support safer gambling, by applying the limits, time-outs and self-exclusions you set and by identifying signs of harm so we can act on them.
6. To provide customer support, answer your questions and look into any complaint you make.
7. To send offers and updates about the site, where you have opted in, and to tailor those messages to the way you use your account.
8. To keep the site secure and working properly, including testing, troubleshooting and protecting our systems.

The legal bases we rely on under UK GDPR

Data protection law requires us to have a legal basis for each use of your personal information. In plain words, these are the bases we rely on.

Where we rely on consent, withdrawing it does not affect anything we did with your data beforehand. Where we rely on a legal obligation, we cannot stop using the data while that obligation applies.

Who we share your information with

We do not sell your personal information. We share it only where it is needed for the purposes above, and only with recipients who are bound to keep it confidential and to use it on our instructions.

• Payment providers and banks, so that deposits, withdrawals and refunds can be processed.
• Identity-verification and fraud-prevention partners, who confirm your age, address and documents and flag suspicious activity.
• Game and platform suppliers, who deliver the games and the technical services behind your account.
• Professional advisers and auditors, where they need access to carry out their work for us.
• Regulators, police and other authorities, where the law requires or permits us to disclose information.
• Safer gambling schemes, including the national self-exclusion scheme GamStop, where we must share details of a self-exclusion.

If any recipient is based outside the United Kingdom, we put in place the safeguards that data protection law requires before your information is transferred, so that it continues to receive an equivalent level of protection.

How long we keep your information

We keep your personal information for as long as your account is open, and afterwards for the period that the law and our regulatory duties require. That period applies to records of your identity checks, your transactions and your play, and it begins when the account is closed.

Some records are kept for longer than others. Verification documents and anti-money-laundering records are kept for the full retention period set by law. Marketing preferences are kept so that we can show we acted on your choices. Live chat transcripts and support e-mails are kept for a shorter period, unless they relate to a complaint or an open matter.

Where you have self-excluded, we keep the record for at least the length of the exclusion and for the period required afterwards, so that the exclusion cannot be bypassed. When information is no longer needed, we delete it or make it permanently anonymous.

Your rights, cookies and how to contact us

Under UK data protection law you have the following rights over the personal information we hold about you.

• Access - to be told what we hold and to receive a copy of it.
• Correction - to have inaccurate or incomplete details put right.
• Erasure - to have your data deleted, where we are not required to keep it.
• Restriction - to ask us to pause our use of your data while a question about it is settled.
• Objection - to object to uses based on our legitimate interests, and to stop direct marketing at any time.
• Portability - to receive certain data in a commonly used electronic format.
• Withdrawal of consent - for anything we do on the basis of your consent.

To use any of these rights, write to support@casinoslotsshine.co.uk from the e-mail address registered to your account, or speak to us on live chat and we will tell you what to send. We may ask you to confirm your identity before we act, so that account data is not released to anyone else. We answer within the time limit set by law and will explain our decision if we cannot do what you ask.

If you are not satisfied with our answer, you can complain to the Information Commissioner's Office. You are welcome to raise the matter with us first so that we have the chance to put it right.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, keep the site secure and understand how the site is used. Non-essential cookies are set only where you agree to them, and you can change your choice at any time through the cookie settings on the site or in your browser. Full details of the cookies we use, what they do and how long they last are set out in our Cookie Policy.