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Contact Us
Popular with UK players
Popular with UK players
How to reach us
Live chat is the quickest way to reach us. It is open 24/7 and can be started from any page of the site once you are signed in. You can also write to us by e-mail at any time.
- Live chat - available 24/7 on the site.
- E-mail - support@casinoslotsshine.co.uk, answered in the order messages arrive.
What to have ready when you write
Please include the following in your first message so we do not have to come back to you for more detail.
- Your username, so we can find your account.
- The game, bonus or transaction your message is about.
- The date and time it happened, including your time zone.
- A short description of what you expected and what happened instead.
Keep your details safe
Never send us your password or full card details. Our staff will never ask you for them.
Questions we help with most
Most messages we receive fall into one of these areas:
- Account set-up, document checks and verification.
- Deposits, withdrawals and payment methods shown in the cashier.
- Bonuses, wagering requirements and promotional terms.
- Technical issues with games, loading or your connection.
- Safer gambling tools such as deposit limits, time-outs and self-exclusion.
Play is for adults aged 18 and over only. For independent support you can also contact GamCare, GambleAware, GamStop or the National Gambling Helpline.
Complaints
If something has gone wrong, or you are not satisfied with an answer you have had from us, write to support@casinoslotsshine.co.uk with Complaint in the subject line. Include your username and the details listed above.
We acknowledge every complaint in writing and reply once it has been looked into. We hold a gaming licence and verify accounts, and we handle complaints fairly and in line with the terms of your account with us. If you remain unhappy with the outcome, we will tell you what you can do next.
